End of the night mare in sight

I had recently written about my nightmare experience with my bank the Lloyds TSB. The nightmare seem to be coming to an end. The money was finally transferred after 6 weeks. The bank has agreed to pay for the loss in interest and also to compensate me for the inconvenience they caused. I have for the time being not transferred my accounts to another bank. I was delighted at the Chancellor's statement yesterday when he promised that it would be easier to change current accounts in the near future.
The question in my mind is Why do Banker get paid bonus for incompetence and not sued? 

Nightmare Journey with Lloyds TSB

Lloyds banking group often advertise " For the Journey" if my recent journey with them is anything to go by I would advice to stay away from it.
 I was visiting my holiday villa in Campoamor, Spain in October 2011. During the course of this visit I visited my Spanish Bank. While I was at the bank I noticed that they were offering a much higher interest on Sterling term deposits than the English bank. I thought that I would invest part of my pension fund with the Spanish bank. I started a sterling account with the Spanish bank. In the UK I bank with Lloyds TSB and have banked with them for the last 30 years. I was advised by them because of the sums involved that if I was to transfer the money via the internet I would have to make two transfers on two separate days. Of course they would charge their fee twice.
I made the first transfer on October 25 2011 and the second transfer the following day via an internet transfer. The banks internet site allows you to select the currency of transfer. In this case either in Sterling or the Euro equivalent of Sterling. I selected Sterling thinking that the money transferred would reach my Sterling account in the Spanish bank in 4 to 5 working days. How wrong could I have been! Six weeks later the money has not been transferred in full and my nightmare of a journey still continues.
I was contacted on the October 28 by my Spanish Bank informing me that a sum of money had reached their Madrid head quarters but the money was in Euros and could not be deposited into the my Sterling account. I contacted Lloyds TSB  on October 31 after the weekend, they advised me that the error was made by an intermediary bank that they had used. They (Lloyds) would request the intermediary to recall the money and pay the amount in Sterling. Nothing happened for several day and it required several phone calls to Spain and Lloyds before the money was finally deposited on the November 10. However there was a shortfall of £ 75.00. Nobody has given an explanation as to why there was this shortfall, I am sure one of the three Banks involved dipped their hands into my money.
Lloyds were unable to tell where the second transfer was. About 10 days later I found the money had been paid in Euros to my Euro account. i.e the money had been paid in the wrong currency into the wrong account. This posed a problem since the Spanish bank could not return the money without my written authorisation. This required several letter, email and phone calls. The money was finally paid into the correct account on on the 24 November. Once again there was a shortfall of £45.00. Where did this money go? Nobody knows.
Finally the money was paid on 2 December almost 6 weeks after it was sent but alas the investment opportunity which prompted the transfer was not longer available.
Although they have apologised they have offer a pittance in compensation. Has anybody experienced a similar problem with the banks?