Once again the service that I received from my British Bank Lloyds is poor and frustrating. However on this occasion I think this may apply to other British banks.
I have been banking with Lloyds Bank for over 4 decades. I have a personal account, private bank accounts, had a business account and an international sterling account with then. I had a holiday home in Spain which was sold and the proceeds of the sale lie in a Spanish bank. I have no intention to visit Spain again and whished to transfer the Spanish Euros to and international Euro account with Lloyds bank in Jersey where I have an international Sterling account. I applied online to open this euro account. I go a response from them on the 23rd March stating that they will respond in 3 working day. A few days later I got a text message with a link. I sent them identity document and photographs that they required. Since this was a joint account I emailed them stating that no link was sent for my wife. There was not response from them. I phoned the international bank on the 24th and 25th April only to be told that they had not received my identity documents. They then send me another line and my identity documents were sent. Once again no links were sent to my wife. The bank was contacted serval times by phone only to be told that they have sent the link and also emailed me and my wife. Strangely one of it is received.
The other British bank I do not know its name but this relate to me selling my commercial property in the UK. A buyer for the business and the price was agreed more than a year ago. However the buyer lender kept delaying the process by several months requiring one document or the other from the buyer. Finally it was agree that the sale would happen on the 19th May 2023 only to get response from the buyers Solicitor.
" I have now been informed that the valuer is not in the office until Tuesday so funds cannot be released until he returns as there is no-one else that can give the ok to the lender. Apparently as advised by the broker “the issue is that VAS should've told them yesterday when they requested this that the valuer wasn't there or at least told them this morning. They only told them a little while ago the valuer isn't available.”
My client is beyond frustrated and angry about this but I
am afraid there is little we can do as we are in the hands of the lender and
their boxes to be ticked. Please pass on the apologies of my client to yours
and assure him that my client has done everything he can to complete today and
will continue to chase to see if we can complete on Monday if at all possible. "
What one would have expected from a bank is
1. to evaluate the borrowers ability to repay the mortgage .
2. The arrange for a valuation of the property, This should have been done within the first few weeks of the application and not a year later,
