Lloyd's Bank have done it again

I have banked with Lloyd's Bank for nearly 4 decades. I have had Business, Private, Personal and International accounts with them. Having moved to Australia I have not been using my international account for a few years.  I received an email from them to inform me that because the account has not been used for over 2 years the account was dormant. To reactivate the account I would need to present myself & wife (since this was a joint account) to any branch of the bank with proper identification. One would have thought that this was simple enough a procedure. I had not realised that I would be spending a significant part of my holiday visiting then the St Helens branch of Lloyd's Bank.

During my first visit to the branch they could not find the account number of my International account.  Having provided them with the details of my account on my second visit I spend over two hours while the girl tried to find out what the procedure was and what forms was necessary.  She sought help from her superior at the branch, then called the local and international help of the branch. Finally the from was filled and proper identification presented.  I was then informed that they require an invoice confirming my current address. Finally after the third visit the forms were finally sent.

I then get an email from the international branch informing me that they cannot process the application because a declaration was required and must be signed by both account holder. Back to the branch for the fourth visit and showed them the email.  They could not print the declaration since they do not have the form and cannot print it from a private email.  The town of St Helens does not have an internet cafe. The local library was closed. I went to a library further away the catch was that I needed to be a member and they were closing for the day.

Finally managed to get the form printed and signed and presented it to the bank on the eleventh of October. Two weeks later the account is still dormant. I emailed the International Branch only to be told that the they are still awaiting the declaration.

The service I received from the bank was extremely poor. I wonder why I still bank with them.